Refund policy

Return & Exchange Policy

Your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Return / Exchange

• Requests must be made within 7 days of receiving the order.

• Items must be unused, unwashed, and in original condition, with all tags intact.

• Sale or discounted items are not eligible for return or exchange unless the item is damaged or incorrect.

Return Process & Refund

• The customer is required to send the parcel back to Stylophy at their own expense.

• Once the returned parcel is received and inspected by our team, the refund process will be initiated.

• Refunds are issued through online bank transfer to the customer’s provided bank account details.

• Refund processing may take 7–10 working days after successful inspection.

Exchange Policy

• Exchanges are available for size or article change, subject to product availability.

• Return shipping charges for exchanges will be borne by the customer unless the item is defective or incorrect.

To initiate a return or exchange, please contact our customer support team with your order number and reason for return.